At =Balance, we stand behind everything we make and everything we say. As such, if you are not completely satisfied with one of our products, feel free to contact us to request a refund or to make an exchange for a different product.

*Please note that ALL return requests must be made within 30 days of purchase – after 30 days, all sales are considered final. Also note that the customer is responsible for return shipping costs, and products MUST be returned prior to receiving a refund.

Can I return a =Balance product?

Yes. As we’ve said, we stand by the quality and effectiveness of each and every one of our products. If you are not fully satisfied, you may request a refund or exchange within 30 days of purchase.

What if it’s already been opened?

You may request to refund or exchange an opened product, as long as the package and/or labeling has not been destroyed, damaged, or otherwise tampered with.

Do I have to pay for return shipping?

Yes. All return shipping costs are the responsibility of the buyer. (You will receive e-mail instructions with how to package, address, and ship items for return).